Comments, Feedback and Reviews

Comments (243)

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Nick (Germany) says...
Everytime I have used the support provided (by Carlos) I have found it excellent. I appreciate the very rapid response times and the technical know-how of the staff. The 'how to' setup guides are also excellent.
23rd August 2012 7:30pm
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yasser (Egypt) says...
very excellent vpn i had used a lot of vpns before but its first time i see very good vpn service and very helpful support i"m really interesting in vpnuk
22nd August 2012 9:51pm
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Patrick (United Kingdom) says...
I've never used a VPN before. Just tried this out this evening for the first time. I have Windows 7, the VPNUK software was recommended for this so I installed it.
It worked straight away. no complicated settings or anything to enter manually.
This was the part of installation I wasn't looking forward too, entering settings I don't understand that can mess up your machine if you get anything wrong, but the program did everything for me. Nice one.
Speed seems very good, not as quick as not using a VPN but much faster than I expected it to be.
Excellent so far! I thought I'd try it out for a month as a trial but first impressions make me think I'll be staying longer than that
21st August 2012 10:50pm
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John (United Kingdom) says...
I was happy with vpnuk service. The reason ive stopped using it as im concerned the betting companies I want to stop tracking me down can tell im on a VPN which will then alert them.
16th August 2012 3:30pm
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Andrea (France) says...
The live chat support is awesome - i wouldn't even look into changing proxy servers because I get all i need here and I know that problems always occur but the live chat and remote control if a lifesaver!
11th August 2012 12:49pm
Dave M (Tajikistan) says...
Guys, living and working in Central Asia leaves your computer open like swiss cheese. Your system and service goes a long way to enabling a degree of information security. Thanks.
6th August 2012 6:46am
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Maggie (Canada) says...
Too bad the rating only goes to 5....I would give much more!!! The level of service and care from the VPN team goes far beyond excellent.
I am ALWAYS taken care of with extreme friendliness and care,not to forget a wee bit of humour thrown in,making the experience seem all the more personal and humanistic.... a rare quality in companies these days !
So many thanks to Danny and the team... who have helped me so often and have taught me a lot by taking the time to explain things I didn't know or understand.
There are a lot of companies out there who could learn from VPNUK as to what good customer relations is all about.
Thanks again....Maggie
6th August 2012 12:59am
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Geoff (Thailand) says...
Congrats on your new Smart DNS service, something I have wanted for years. I can now watch streaming without the buffering I use to get, and download BBC iplayer programes in just a few mins. Is is possible for you to make it easier for me to register my IP address with you, as I have to do it EVERY time I log-on. Here is Thailand they change my IP address each time I go back on-line!? Keep up the good work.
5th August 2012 12:55am
VPNUK says...
Thanks for your comments Geoff. We are looking at a possible sys tray app that would make the IP check-in process semi automated! You'll be the first to know when this happens.
5th August 2012 2:05am
Christine Rausch (Canada) says...
Excellent friendly service!!!
4th August 2012 1:59pm
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Chris (United Kingdom) says...
Staff very good, remote set up made things as simple as they could be. Special thanks to Carlos
1st August 2012 2:48pm
sharon stanton (Spain) says...
GrinWell DANNY worth yr wieght in gold everyone always so helpfull and quick great vaule for money
thanks to all
27th July 2012 5:26pm
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Dave (Canada) says...
Great value for money with great immediate back-up service. I would highly recommend to anybody. Smile
25th July 2012 9:04am
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Victor Gonzalez Ruiz (Spain) says...
Perfecto, contacto por email en muy pocos minutos y servicio funcionando perfectamente.
24th July 2012 2:09pm
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Sam Hoskins (United Kingdom) says...
Excellent service. Quick and efficient.
23rd July 2012 3:31pm
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Michael Blackburn (United Kingdom) says...
We can now watch our favourite programs and local and international news in Spanish, (my wife is Spanish and we have recently moved back to U.K. after living 22 years in Spain) Antena3 the popular Spanish TV amongst others have geo-blocked access to their websites some weeks ago, the quality and ease of the VPN installation is excellent, but then again I am a intermediate user and am computer literate, but all the instructions were clear and easy to follow, my compliments on a superb "fix" at least for us, you will be highly recommended by us, we use a 6MB Wi-Fi terminal connection from the main house and the quality of the streaming video content is A1, thank you, Michael Blackburn.
22nd July 2012 12:07pm
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Mark (United States) says...
Excellent service from VPNUK. Been trying out the new dns service and its been flawless so far.

Keep up the great work guys.

22nd July 2012 2:22am
Derek Hopkins (Spain) says...
Smile Just to say that after some lengthy problems in paying for my account the customer services team had a lot of patience and worked hard to help me resolve them, and always responded promptly. I just think the Google Wallet system is rubbish and I would not recommend that system.
21st July 2012 4:04pm
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