Comments, Feedback and Reviews

Comments (239)

S (Malta) says...
It's just to give a 5 stars to GarySmileSmileSmile
17th August 2013 9:26pm
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Roy Mattingly (Turkey) says...
Always a great service & Carlos on support is second to none. Would recommend UKVPN to anyone who wants to access TV from around the world. Using the UKVPN Connection assistant makes it so easy to switch servers from UK to USA etc.
Thanks to everyone at UKVPN!!!
11th August 2013 10:45am
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Peter (United States) says...
Worked fine with win-box. Always problems with different linux distros although following instructions exactly.
Which you would treat linux users the same as others and develop a gui software.

Hello Peter, we are in the process of designing an all in one GUI for linux.
10th August 2013 10:29am
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Manuel (United Kingdom) says...
I had a problem with an overpayment but as soon as i notified VPNUK it was put right promptly and efficiently. I love you guys, you really look after your customers.

M Seoane

31st July 2013 3:40pm
Angus (Hong Kong) says...
Just a brilliant help there from Angie to an idiot such as I. Thank you very much indeed. Appreciated.
25th July 2013 7:48am
virginia (Turkey) says...
Once again I have been shown amazingly speedy responses to my emails, and understanding with the problem.
I wish the banks of the UK would work in the same way - VPNUK could teach them a lot in customer service and communication!
24th July 2013 7:29am
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Leo Sonnenberg (Canada) says...
Hello. This is to advise you that I have cancelled my account. My reason for this action is that I am entering a seniors' care facility and will not have my computers with me. I have enjoyed using your innovative internet service and found it to be top notch. Thank you!
23rd July 2013 5:16pm
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Peter (Australia) says...
Unfortunately while it easy to set up a VPN and watch the BBC iplayer on the computer, sadly (despite the clear instructions for setting up a smart TV) it does not work on Sony Smart TVs. Maybe this works on other brands of Smart TV, but not on Sony :-(
Hello Peter, thank you for your feedback. Unfortunately some Smart TVs can still be very hit and miss on the Smart DNS service. Although Smart TVs are getting better in terms of service availability they are still quite limited, Samsung have the best availability, they are currently the only manufacturer that has BBCiPlayer, ITV Player, 4oD and Demand 5. It is still always best to run TV's through a computer over an HDMI cable connection, this enables you to access all available media services on the TV like a regular computer would at very high quality. Another direct option if you still want to access the TVs built in Smart TV services is to run the connection through a router connected to the VPN.
19th July 2013 8:31am
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John MacArthur (France) says...
A very simple problem, quickly solved. Thanks, Carlos
18th July 2013 1:58pm
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Roger (Holland) says...
Couldn't get it to work on my Android TF300 but worked a dream on my PC. Thank you to Carlos for his patience. Wink
16th July 2013 12:21pm
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Juana (United Kingdom) says...
I have a brilliant service each time I needed it
Thank you so much Smile
13th July 2013 3:51pm
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Virginia (Spain) says...
Excellent service I have no complaints.
12th July 2013 1:33pm
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virginia harrington (Turkey) says...
On the two occasions I have had a problem with my monthly subscription (ie, fraud on my card, so it was cancelled) VPNUK have been excellent in their dealing with my problem and sorting it out quickly. Cannot praise enough.
9th July 2013 9:02am
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Juliana (United States) says...
SmileYou guys are just the best, The service is par excellence and ANGIE, you are a GEM. I cannot speak highly enough of the service from this company. WELL DONE!

You keep me connected with home and that is just priceless.

8th July 2013 6:01pm
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Thomas (United States) says...
Thank you for a great service and super support. Use it everyday. And thanks Angie for a quick rsponse. Mahalo and Aloha
29th June 2013 6:40pm
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Lynne (Qatar) says...
Having lived in the Middle East for the last few years I would like to send a huge message of thanks and appreciation to VPNUK. your service has been a lifeline, keeping me sane and closer to home. Your service deserves more than a 5 star - excellent just doesn't do it justice, and the professionalism of your Customer service agents deserve a 10 star rating!
With regret I have to cancel my subscription as I am now back in the UK.
Keep up the the fantastic job you do.
3rd June 2013 10:27pm
Phyllis (United States) says...
Smile Angie was a great help!
28th May 2013 10:30am
Simon (New Zealand) says...
Thanks for an excellent service!
26th May 2013 11:18pm
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Paul (Azerbaijan) says...
Angie in Live support was great. Thanks,
17th May 2013 6:01pm
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Stephanie (Trinidad-Tobago) says...
I just got online for the first time 2 months ago and enjoying my new found discovery. Thanks again.
16th May 2013 6:22pm
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Hazel robinson (Italy) says...
It works but that was all down to Gary who was so helpful and set it up for me, he was so kind and I wouldn't have done it without him. All day I have tried to sort out getting UK TV he did it in no time. Big thank you to Gary: ;)
13th May 2013 11:30pm
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Sofia (Uruguay) says...
Super thankyou
7th May 2013 3:08pm
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Julie (Spain) says...
FINALLY able to sort problem out BUT it would have been REALLY helpful to my stress levels if someone would answer the telephone! I tried to call several times throughtout the day and I just received the same message "no one is able to answer, go on website..." BUT that was part of the problem I couldn't log onto the website......PLEASE if you publish an international telephone number for people to use have people available to answer it!!!!!! Thank-you after 24 hours of stress and worry and time.....I think I'm sorted
Hello Julie, please accept our apologies. The telephones are answered but only during office hours. At all other times our Live Help service is the best option, that's available around the clock, 7 days a week. If you are ever unable to access our website please try a mirrored version: or send an email to helpdesk [at]
2nd May 2013 6:36am
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N. Chandler (Germany) says...
Immediate and extremely helpful assistance! What more can you ask for?
1st May 2013 10:42am
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Eric Capron (United Kingdom) says...
Very fast response to my request for assistance with a problem installing OpenVPN on my Android device. Problem sorted out at first attempt. Thank you.
30th April 2013 7:00am
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