Comments, Feedback and Reviews

Comments (243)

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Sofia (Uruguay) says...
Super thankyou
7th May 2013 3:08pm
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Julie (Spain) says...
FINALLY able to sort problem out BUT it would have been REALLY helpful to my stress levels if someone would answer the telephone! I tried to call several times throughtout the day and I just received the same message "no one is able to answer, go on website..." BUT that was part of the problem I couldn't log onto the website......PLEASE if you publish an international telephone number for people to use have people available to answer it!!!!!! Thank-you after 24 hours of stress and worry and time.....I think I'm sorted
VPNUK Says:
Hello Julie, please accept our apologies. The telephones are answered but only during office hours. At all other times our Live Help service is the best option, that's available around the clock, 7 days a week. If you are ever unable to access our website please try a mirrored version: www.vpnuksupport.com or send an email to helpdesk [at] vpnuksupport.com
2nd May 2013 6:36am
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N. Chandler (Germany) says...
Immediate and extremely helpful assistance! What more can you ask for?
1st May 2013 10:42am
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Eric Capron (United Kingdom) says...
Very fast response to my request for assistance with a problem installing OpenVPN on my Android device. Problem sorted out at first attempt. Thank you.
30th April 2013 7:00am
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John Brooksbank (United Kingdom) says...
Very easy open vpn setup on dd wrt router. Worked first time.

Very stable and fast connection. I will definitely setup a yearly subscription.

Can't praise this highly enough. Join and you won't be disappointed with service or support. Well done!

27th April 2013 11:23am
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Damir (United States) says...
Just to let everybody know, I tested Smart DNS on Samsung blu ray 3D DVD player, and it works 100%.
However, BBC iPlayer did not work for some reason. Any video that you click to play was just buffering forever and it wouldn't start playing.
Other video apps worked just fine, so I think the problem was BBC iPlayer app, rather than my Smart DNS service.
I tested Smart DNS on my IPad and iPhone and its awesome!
VPNUK good job!
27th April 2013 3:37am
hugh (United Kingdom) says...
Been very happily using the service for a while, which is excellent and trouble free. I was very disappointed that when I asked a question at support about Smart DNS, it was very obvious from the reply that they hadn't actually read the question I asked. Therefore the reply I got wasn't at all helpful.
25th April 2013 9:18am
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bob creek (Spain) says...
Hi, I got to our villa and was dissapointed to find that the owners had put in their own tunnel that prevented any downloading or streaming - eg/ no Skygo.
I contacted Danny on the Live Chat option and after 10 minutes he'd sorted it - What a genius.
Now everyone can watch Sky, etc - Thanks Danny!!!
22nd April 2013 7:32pm
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Amy (Oman) says...
It was hard to setup the VPN on my iPad, I had to try it 3 different ways and it took some time whoever the live help was great. Angie was a great help and got it working for me. The live help is why I have gone with your VPN it is really good. Thank you Smile
22nd April 2013 8:30am
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Mike Mooney (Hong Kong) says...
**Amazing service** I'm Watching Hulu and Netflix from HK. Thank you
22nd April 2013 1:06am
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Ken bowditch (Canada) says...
After several emails to resolve my issue with connection via the new app "openVPN" I was told to revert to the original method of connection. The new app clearly does not work.

My issue is with the patronising statement I had back from the help desk and I quote: we like to keep things as simple as possible for iOS users.

Because of this statement I am considering alternatives.

VPNUK Says:
Hello Ken, apologies if you feel patronised in any way, we didn't mean for it to come across that way. Its true that we like to keep things as simple as possible for iO/S users, this is for good reason. As for OpenVPN, I am afraid to say that this application works perfectly fine on all operating systems, it has done for quite a number of years. The new OpenVPN Connect application for iO/S devices also works really well on 99% of devices.
21st April 2013 5:41pm
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R. Chris Pratt-Johnson (Spain) says...
Requested help after hours yesterday to add config file to my Iphone, and today had the file and both Iphone & Ipad now work seamlessly.Grin PS. Captcha field does not work in explorer and Chrome in windows 8
12th April 2013 1:04pm
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Gordon (Spain) says...
I have cut/pasted an earlier comment - it is exactly appropriate:

BRILLIANT. I had problems connecting, was promised a resolution in 30 minutes and you delivered in less! Thanks Carlos and all of you at VPNUK. If only I received your efficiency and customer service from every company I dealt with!

Gordon.

11th April 2013 5:17pm
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Lynne (Qatar) says...
BRILLIANT. I had problems connecting, was promised a resolution in 30 minutes and you delivered in less! Thanks Carlos and all of you at VPNUK. If only I received your efficiency and customer service from every company I dealt with!
11th April 2013 3:16pm
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Lynne (Qatar) says...
prompt, efficient, helpful, fabulous customer service - what more can you ask?
11th April 2013 2:40pm
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john (United Kingdom) says...
Very prompt and efficent attention to query and its resolution. Thank you!
10th April 2013 7:14pm
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susan glim (Germany) says...
Smile Excellent service. Prompt and efficient!
10th April 2013 12:21pm
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Kevin (Spain) says...
All very good,swift reply to emails,good customer service,easy remote setup for idiots like me,what more could anyone want from a company?
Please do not rest on your laurels and keep producing!!!
10th April 2013 11:19am
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jack (United States) says...
Dear Angie, i don't know what to say...you are exceptional..man,you know your stuff.keep up the great work..and sure you will be accordingly rewarded..bye and again thank you so so so much
9th April 2013 8:33am
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Mikkel H (France) says...
Easy setup, using the guides. Brilliant solution for streaming TV and like, when staying abroad. The danish server has high bandwith and is stable. Will definitely recommend this service!
8th April 2013 9:44am
don rees (Australia) says...
my questions have been answered very promptly and were very much to the point, to date i like VPNUK and expect to use their service in the near future, don rees
4th April 2013 7:36pm
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lisa S (Egypt) says...
Brilliant, customer on line service wonderful, other companies should listen and learn! Bravo!
2nd April 2013 10:19pm
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Robert F. Bethea III (United States) says...
I just subscribed and am very pleased with the service, especially since the server I use allows me to watch TVCatch up!
2nd April 2013 3:51pm
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Aaron Torres (New Zealand) says...
Wonderful service, so easy to get running!
31st March 2013 12:31am
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Jane Hart (Spain) says...
Paul was extremely patient with me, we spent 2 hours trying to get my account active
Thank you Paul
29th March 2013 5:19pm
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